GLTrax

Terms and Conditions of Use

Effective Date: July 19, 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS PLATFORM. BY CREATING AN ACCOUNT OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

NOT MEDICAL ADVICE: GLTrax is a wellness platform. It does not provide medical advice, diagnosis, or treatment. All content is for informational and support purposes only. Always consult a licensed healthcare provider before making any health, medication, or dietary decisions.

AI-GENERATED SOFTWARE DISCLOSURE: This Platform uses artificial intelligence to generate content and responses. AI systems carry inherent risks of error. You acknowledge this risk and agree to use AI-generated content at your own discretion and with independent professional verification.

1. Acceptance of Terms

These Terms and Conditions of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and GLTrax LLC, a limited liability company ("Company," "we," "us," or "our"), which operates GLTrax. These Terms govern your access to and use of the GLTrax Platform, including the mobile application, web application, and all associated content and services (collectively, the "Platform").

By accessing or using the Platform, you represent that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them. If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or a prominent notice on the Platform. Continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.

2. Description of the Platform

GLTrax is a digital wellness companion application designed to support adults who are using or considering GLP-1 medications (such as semaglutide, tirzepatide, or liraglutide) in managing their wellness journey. The Platform provides:

AI-powered wellness check-ins and progress tracking
Educational content about GLP-1 medications, nutrition, and lifestyle
Weight, biomarker, and symptom logging tools
Optional lab panel ordering fulfilled through Labcorp OnDemand
Personalized wellness insights and recommendations based on user-provided data

The Platform is a wellness support tool. It is not a telehealth service, electronic health record system, or clinical application.

3. Platform Disclaimer: We Are Not a Healthcare Provider

IMPORTANT LEGAL DISCLOSURE: GLTrax is a wellness and lifestyle platform. We are NOT a healthcare provider, medical practice, pharmacy, or clinical service. We are NOT a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA), though we voluntarily apply HIPAA-aligned data security standards as a best practice.

You expressly acknowledge and agree that:

The Platform does not practice medicine, nursing, dietetics, or any other licensed healthcare profession.
No content on the Platform — including AI-generated responses, educational articles, wellness tips, or check-in feedback — constitutes medical advice, diagnosis, or treatment.
The Platform does not establish a patient-provider relationship, provider-patient relationship, or any clinical relationship between you and the Company or any of its employees, contractors, or AI systems.
Responses generated by the AI within the Platform are not reviewed by licensed healthcare professionals in real time and should not be treated as professional medical guidance.
The Platform is not a substitute for professional medical care. You should always seek the advice of a qualified physician, pharmacist, or other licensed healthcare provider regarding any questions you have about your health, medications, or medical conditions.
In a medical emergency, call 911 or your local emergency services immediately. Do not rely on this Platform for emergency guidance.

4. AI-Generated Software: Disclosure and Assumption of Risk

DISCLOSURE: This Platform was built in significant part using AI-assisted development tools and incorporates AI-generated software components. The interactive wellness features, check-in responses, and content recommendations are powered by artificial intelligence large language models (LLMs). You acknowledge the following risks associated with AI-generated software and content.

4.1 Nature of AI Systems

The AI systems integrated into this Platform are probabilistic in nature. They generate responses based on patterns in training data and do not "know" your specific medical history, clinical context, or individual circumstances. AI outputs may:

Contain factual inaccuracies or outdated information
Fail to account for drug interactions, contraindications, or your personal health profile
Produce responses that appear confident but are incorrect
Vary in quality or relevance across different queries

4.2 AI Software Development Risks

This Platform was developed using AI-assisted coding tools and AI-generated software components. You acknowledge that:

AI-assisted software development may introduce bugs, vulnerabilities, or unintended behaviors not present in fully human-reviewed code.
AI-generated software components may behave unexpectedly in certain edge cases or user scenarios.
The Company performs testing and quality assurance, but cannot guarantee the absence of all software defects arising from AI development methods.
By using the Platform, you assume the risk of any software errors or unexpected behaviors that may arise from AI-generated code.

4.3 User Acknowledgment and Assumption of Risk

BY USING THIS PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

You understand that AI-generated content is not a substitute for professional medical, nutritional, or clinical advice.
You assume full responsibility for how you use, interpret, or act upon any AI-generated content provided by the Platform.
You will independently verify any health-related information with a qualified healthcare provider before acting on it.
The Company is not liable for any harm, injury, or adverse outcome arising from your reliance on AI-generated content or software behavior.

5. Health Information Disclaimer: Not Medical Advice

ALWAYS CONSULT YOUR DOCTOR. Nothing on this Platform — including AI responses, educational articles, wellness tips, tracking insights, or lab result interpretations — constitutes medical advice. If you have a medical question, concern, or symptom, consult a licensed healthcare provider.

Specifically:

Medication Decisions: Do not start, stop, change the dose of, or substitute any GLP-1 medication or other prescription or over-the-counter drug based on information from this Platform. Medication decisions require consultation with a licensed prescriber.
Symptom Interpretation: If you experience side effects, adverse reactions, or new symptoms, contact your healthcare provider promptly. Do not use this Platform to self-diagnose or self-treat.
Lab Results: Any lab results made available through the Platform are provided for your personal awareness only. They are not reviewed by a physician through this Platform and do not constitute medical interpretation. Consult your doctor to understand what your results mean for your health.
Dietary & Exercise Guidance: Wellness suggestions provided by the Platform are general in nature. Consult a registered dietitian, physician, or certified fitness professional for advice tailored to your individual needs.
Mental Health: The Platform does not provide mental health treatment or crisis support. If you are experiencing a mental health emergency, contact a qualified mental health professional or call a crisis helpline.

6. User Accounts

You must create an account to use the Platform. You agree to provide accurate, current, and complete information during registration and to update your information as necessary. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to notify us immediately at admin@gltrax.com if you suspect unauthorized access to your account. We are not liable for any loss resulting from unauthorized use of your account that occurs before you notify us.

You may not share your account credentials with others or create accounts for the purpose of distributing or reselling access to the Platform.

7. Subscription Plans and Billing

7.1 Plans and Pricing

The Platform offers the following subscription tiers:

Free Plan: Limited access to core features at no charge.
Full AI Plan: $9.00/month or $36.00 every 6 months (semi-annual). Full access to AI check-in and tracking features.
Lab Plan: $33.00 every 6 months (semi-annual). Includes Full AI Plan features plus lab panel ordering.

Pricing is subject to change with at least 30 days notice to current subscribers.

7.2 Billing and Renewal

Subscriptions are billed in advance and renew automatically unless cancelled. We use Stripe, Inc. as our payment processor. By providing payment information, you authorize recurring charges according to your selected plan. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period.

7.3 Refunds

We offer a 7-day refund for new subscriptions upon request submitted to admin@gltrax.com. After 7 days, subscription fees are non-refundable except as required by applicable law.

8. Acceptable Use Policy

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:

Use the Platform for any unlawful purpose or in violation of any applicable regulations
Attempt to gain unauthorized access to any part of the Platform or its systems
Reverse engineer, decompile, or attempt to extract source code from the Platform
Upload or transmit harmful code, viruses, or any malicious content
Use the Platform to harass, threaten, or harm any person
Misrepresent your identity, qualifications, or affiliation
Scrape, crawl, or extract data from the Platform without written permission
Use the Platform to provide clinical services or medical advice to third parties

9. Intellectual Property

All content, features, and functionality of the Platform — including text, graphics, logos, software, and AI-generated outputs produced by or within the Platform — are owned by or licensed to GLTrax and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for your personal, non-commercial wellness purposes. You may not reproduce, distribute, modify, or create derivative works from any Platform content without our written consent.

You retain ownership of health data and content you input into the Platform. By submitting content, you grant us a limited license to use your data to operate, improve, and personalize the Platform, as described in our Privacy Policy.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
WARRANTIES AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED CONTENT
WARRANTIES THAT THE PLATFORM WILL MEET YOUR HEALTH OR WELLNESS OBJECTIVES

AI-GENERATED CONTENT IS PROVIDED WITHOUT ANY WARRANTY OF MEDICAL ACCURACY, CLINICAL APPROPRIATENESS, OR FITNESS FOR YOUR INDIVIDUAL HEALTH CIRCUMSTANCES.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES
PERSONAL INJURY OR HEALTH CONSEQUENCES ARISING FROM RELIANCE ON PLATFORM CONTENT
DAMAGES ARISING FROM AI-GENERATED CONTENT, SOFTWARE ERRORS, OR SYSTEM OUTAGES

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, costs, and expenses (including reasonable attorneys fees) arising out of or relating to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your reliance on AI-generated content or wellness information from the Platform.

13. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, for any violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination will survive, including intellectual property rights, disclaimers, indemnification, and limitations of liability.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 15 (Binding Arbitration).

15. Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH GLTrax LLC THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SECTION 15.8.

15.1 Informal Resolution First

Before starting an arbitration, you agree to first contact us at admin@gltrax.com with a written description of the dispute, the relief you are seeking, and your contact information, and to give us 60 days to resolve it informally. We will do the same before initiating any claim against you. This step is a condition precedent to starting an arbitration, and the deadline to file any claim is paused while the parties work through it in good faith.

15.2 Agreement to Arbitrate

If the dispute is not resolved informally, you and GLTrax LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your relationship with us — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before or after termination of these Terms — will be resolved by final and binding individual arbitration rather than in court.

15.3 Exceptions

This Section does not apply to: (a) claims that qualify for small claims court, which either party may bring in a small claims court of competent jurisdiction; (b) claims for injunctive or other equitable relief to stop infringement or misuse of intellectual property; or (c) any claim that applicable law does not permit to be arbitrated. Nothing in these Terms prevents you from reporting a concern to a government agency.

15.4 Arbitration Procedure

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The rules and filing instructions are available at adr.org. The arbitration will be conducted by a single neutral arbitrator. Unless you and we agree otherwise, any in-person hearing will take place in the county where you reside, and claims under $25,000 may be resolved by written submissions or by telephone or video conference at your election. The arbitrator may award the same individual relief a court could, and the arbitrator's award may be entered as a judgment in any court with jurisdiction.

15.5 Arbitration Costs

Payment of filing, administration, and arbitrator fees is governed by the AAA rules. If you demonstrate that those costs would be prohibitive compared with litigating in court, we will pay as much of your filing and hearing fees as the arbitrator finds necessary to keep the arbitration from being cost-prohibitive. Each party otherwise bears its own attorneys' fees and costs, except where an applicable statute or the arbitrator's award provides otherwise.

15.6 Individual Basis Only — Class Action Waiver

YOU AND GLTrax LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. BY AGREEING TO THESE TERMS, YOU AND GLTrax LLC WAIVE THE RIGHT TO A TRIAL BY JURY.

15.7 Who Decides Arbitrability

The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this Section, except that a court has exclusive authority to decide any challenge to the class action waiver in Section 15.6. If the class action waiver is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the remaining claims will proceed in arbitration.

15.8 Your Right to Opt Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing admin@gltrax.com with the subject line "Arbitration Opt-Out" and including your name and the email address on your account. Opting out will not affect any other part of these Terms and will not affect your access to the Platform. If you opt out, disputes will be resolved in the state or federal courts located in Delaware, and you and GLTrax LLC consent to the personal jurisdiction of those courts.

15.9 Survival and Changes

This Section survives termination of these Terms and of your account. If we materially change this Section in the future, you may reject the change by notifying us at admin@gltrax.com within 30 days of the change taking effect, in which case the most recent version you accepted will continue to apply between us.

16. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and GLTrax LLC regarding the Platform.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force.
Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights freely.
Notices: Legal notices to the Company must be sent to admin@gltrax.com.

17. Contact Us

For questions about these Terms, please contact:

GLTrax LLC (operator of GLTrax)

Legal inquiries, customer support, and arbitration notices: admin@gltrax.com

These Terms were last reviewed and updated on July 19, 2026.

Acknowledgment of Terms

By creating an account or using the GLTrax Platform, you confirm that you have read, understood, and agree to these Terms and Conditions of Use with GLTrax LLC, including the binding arbitration and class action waiver in Section 15, the AI software risk disclosures, the platform disclaimer, and the health information disclaimer. You agree that this Platform is not a healthcare provider and that its content does not constitute medical advice.